1. Can I place an order?

    Yes, UCM(Universal Craft Market) deliveries are currently continuing. However, delivery times may be longer than usual. Please do not use delivery addresses for buildings that may be closed due to the current situation (e.g. offices).

  2. Will UCM(Universal Craft Market) deliver the package?

    We are working around the clock to ensure availability of these products, and continue to bring in additional capacity to deliver customer orders. We are continuing to ship all available selection in our inventory.

  3. How can I track my shipment?

    You can track your shipment on UCM(Universal Craft Market) by clicking Track Your Order .

  4. Can I still return my orders?

    Yes, you can create returns. For more details,kindly visit our Returns and Refunds Policy

  5. Is it safe to receive orders?

    We always prioritize the safety of our customers and our delivery associates. We will continue to deliver only where it is safe to do so. For guidance on COVID-19, please refer to the World Health Organization website

  6. What is UCM(Universal Craft Market) doing about price gouging?

    There is no place for price gouging on UCM(Universal Craft Market). We can confirm that we do not engage in surge pricing. Lower priced offers are quickly selling out, leaving higher priced offers from third party sellers. We are actively monitoring our website and removing offers that substantially exceed the recent average sales price.